\; \;Client Experience Guide.pdf \;(2 MB)
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\n\n***this event begins at 4:00pm CENTRAL time***
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\n\nIn sales\, we have been taught to keep track of interactions with customers\, track their sales journey\, and capture data on the effectiveness of the sales process implemented by the organization. \;
\n\nCustomer Relationship Management is defined as: \;a process in which a business or other organization administers its interactions with customers\, typically using data analysis to study large amounts of information.
\n\nThis is a very organization-focused process where the customer is just a data point to be tracked. The standard operating procedures for the sales team and fulfillment are supplied from the organization\, and not directed by the customer. At scale\, the customers will definitely feel the disconnect between how they want their needs met and how the organization delivers.
\n\nThis module of the Business Process and Automation Series is about resetting the sales process to focus on the Client Experience. We can better anticipate client needs\, put the client in the driver&rsquo\;s seat\, and set the course for a long term relationship\, as opposed to a transactional relationship. \;
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\n\nAdvancing to higher levels of business automation can help build lasting processes that better leverage human and financial capital. Small businesses need to create foundational structure before implementing processes and advancing to software implementation and automation.
\n\nThere is a natural hierarchy of building business systems. Each level needs to be solidified\, or at least well thought out before stepping into the next level.
\n\nThis Business Process &\; Automation Series includes six modules delivered via one-hour webinars which are being recorded and made available for later viewing on the \;Southwest Indiana SBDC client portal \;(choose "\;On Demand"\; to see recorded training).
\n\nThis series is presented by our partner\, \;Grow with Jen. Jen Rudd\, MBA\, PMP is a Business Consultant. She is a Cross-Platform Automation expert with extensive background in creating systems and automation for a variety of business types. She had over a decade of corporate experience\, before leveraging that over the last eleven years as a consultant.
\n \; \;Client Experience Guide.pdf \;(2 MB)Registration and Fees: \;Payment of seminar fees may be made by check\, money order or credit card. Payment must be received to guarantee your space in an event.
\n\nRefund Policy: \;If you wish to request a refund\, please contact the conference organizer listed above to discuss. You may also elect to send a substitute in your place. If the event is cancelled\, all fees will be returned.
\n\nSpecial Accommodations: \;In accordance with the American Disabilities Act and state law\, you may request accommodations due to a disability by contacting the event organizer listed above. Advance notice may be necessary for some accommodations. Registration must be paid prior to accommodation requests.
\n LOCATION: UID:e.3273.510 SEQUENCE:3 DTSTAMP:20260524T095357Z URL:https://business.knoxcountychamber.com/events/details/isbdc-business-process-automation-series-pt-5-6-510 END:VEVENT END:VCALENDAR